Privacy Policy

Welcome to chumba casino. We respect your privacy and are deeply committed to protecting the personal data of all users who engage with our social gaming platform. This Privacy Policy details how we collect, use, disclose, and secure your information when you visit and participate in games on our website https://chumbacasino-en.com/.

1. Information We Collect

To provide you with a world-class sweepstakes gaming experience, we may collect several types of information:

• Personal Identification Data: Your name, physical address, email address, phone number, and date of birth during registration.
• Verification Data: Government-issued identification, proof of address, and selfie photos required solely for regional sweepstakes eligibility and coin redemptions.
• Technical & Usage Information: Device IP addresses, browser configurations, active session durations, visited pages, and gameplay transaction logs.

2. How We Use Your Personal Information

We use the information we collect to manage and optimize our operations:

• To administer your social gaming account on chumba casino.
• To verify identity, age, and location parameters to confirm sweepstakes legality.
• To resolve account support tickets and technical bugs.
• To deliver custom reload campaigns, daily bonuses, and event announcements.
• To identify, prevent, and prosecute fraudulent behavior or system exploitation.

3. Cookies & Analytical Technologies

Our platform utilizes standard browser cookies, beacons, and tracking scripts to personalize your site experience, store layout preferences, and measure marketing conversions. Please read our Cookie Policy for details on adjusting your cookie preferences.

4. Data Storage, Security & Retention

We employ modern, commercial-grade administrative, technical, and physical safeguards (including 256-bit SSL encryption layers) designed to prevent unauthorized alteration, loss, or leakage of your private information. We retain personal database records only for as long as necessary to fulfill registration operations, regulatory audits, and legal compliance obligations.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal data to third parties. We may disclose your data to trusted partners, including verification agencies, technology hosting servers, and transactional networks, who assist in managing the core services of our sweepstakes casino.

6. Your Rights & Options

Depending on your geographic location (such as CCPA/CPRA guidelines in California or regional US state acts), you may hold specific privacy rights, including:

• The right to request access to the personal data we store on you.
• The right to correct inaccurate records or request deletion of account databases.
• The right to opt-out of promotional marketing emails.

7. Contact Our Privacy Officer

For questions regarding this policy, or to exercise your privacy options, please contact our support department at [email protected].